Cancellation + Refund Policy
STAY POLICY
You may cancel or reschedule your booking free of charge until 14 days before your arrival date.
On written notice of your stay cancellation the full booking cost, less any banking or credit card fees will be refunded by EFT to your requested bank account within 3 business days.
If your stay is cancelled within 7 days of your arrival a cancellation fee of 60% of the booking plus any bank fees / credit card charges will be charged.
If your stay is cancelled within 14 days of your arrival date or there is a no show, a cancellation fee of 100% of the booking will be charged and no refund available.
Cancellations must be in writing from the person who booked the stay, and include bank account details for the refund.
ARTS RESIDENCY POLICY
You may cancel or reschedule your booking free of charge until 14 days before your arrival date.
On written notice of your stay cancellation the full booking cost, less any banking or credit card fees will be refunded by EFT to your requested bank account within 3 business days.
If your stay is cancelled within 7 days of your arrival a cancellation fee of 60% of the booking plus any bank fees / credit card charges will be charged.
If your stay is cancelled within 14 days of your arrival date or there is a no show, a cancellation fee of 100% of the booking will be charged and no refund available.
Cancellations must be in writing from the person who booked the stay, and include bank account details for the refund.
EVENT + WORKSHOP POLICY
Cancellation terms for students
If you are a student participating in a stand alone class, or a course and are unable to attend a class, please let us know as soon as possible whether you would like to cancel or reschedule your upcoming class.
You will need to notify us by email prior to the class, please allow the required notice below:
- 72 hours before cancelling a class, or we will be unable to provide a refund and you forfeit the cost of the class;
- 24 hours notice for a rescheduling of a class to a future time.
Not attending a class and not communicating with us about it within the above notice periods will result in the forfeit of your payment in full. For students of a single class you may transfer your booking into another name, for example for a friend or family member to attend in your place.
For students of a multi-week course, please note that a maximum of one class out of the six can be rescheduled without incurring an additional cost. If you have previously resheduled a class and need to do so again, this will incur a cost of 50% of one class from you. Alternatively we can, however, offer you a refund of 50% of one class if you decide to cancel the rescheduled class with enough notice.
Cancellation due to a lack of enrolled students
In the event the studio has to cancel a class due to the required minimum enrolment numbers not being met, we may cancel the class. We will notify you as soon as reasonably possible to inform you that the class has been cancelled and offer you the opportunity to transfer your booking to the next available opening, or to receive a credit note to the same value to be used at the Studio, or a full refund within 3 months of the original class purchase date.
Cancellation due to unwell teacher
If the teacher is unable to teach a class due to illness or other reasonable personal circumstances, we will inform you as soon as reasonably possible and the class will be rescheduled.